FREE SHIPPING NATIONWIDE for a min. purchase of ₱3,000

FAQs

OPERATING DAYS

You can order at our store 24/7. However, the processing of order/s will take 1-3 business days. 

WARRANTY CLAIMS

  • Manufacturer's defect only
  • With complete packaging and accessories for JBL items

For troubleshooting and warranty claims of products, kindly contact our customer care:
Rapha’s Gear Customer Support Facilities:
Rapha’s Gear Hotline # +
63 (2) 810 8503
Rapha’s Gear Email: info@raphasgear.com

Warranty and Repairs

  • Rapha’s Gear products will honor the corresponding warranty coverage (unless stated otherwise)
  • Free items and bundled items are not covered by 

What if the product I bought isn’t working?

Kindly contact our customer care first for assessment, then if it is still not working, visit our nearest physical store and have it replaced. Warranty type will solely be based on the discretion of Rapha’s Gear Store depending on the type of unit and based on Rapha’s Gear Warranty Guidelines.

Check our warranty claims policy for more info.

SHIPPING DETAILS 

How much is the shipping fee?

The shipping fee is based on the location of delivery.
 
What’s your delivery schedule?

*Delivery timelines are based on Monday - Friday business days
*Shipping may take longer during holidays and bad weather

Kindly allow 1-2 weeks lead time for the delivery.

How to track my order?

For Mr. Speedy:

  1. Get the tracking link we sent to your email/message
  2. Click link to see the progress of the driver

For JRS Express:

  1. Get the tracking number we sent to your email/message
  2. Go to JRS Express website
  3. Input the tracking number we provided at the "Tracking" tab
  4. Click SEARCH

Do you deliver nationwide?
Yes, we do deliver nationwide. However there are a few areas that are out-of-the-delivery zone. In this case, our courier will charge an additional fee on top of your shipping fee depending on your area.

What to do if I want to return my product?
Kindly contact our customer care first for assessment, then if it is still not working, visit our nearest physical store and have it replaced. Warranty type will solely be based on the discretion of Rapha’s Gear Store depending on the type of unit and based on Rapha’s Gear Warranty Guidelines.

Rapha’s Gear Customer Support Facilities:
Rapha’s Gear Hotline # +
63 (2) 810 8503
Rapha’s Gear Email: info@raphasgear.com


Check our warranty claims policy for more info

Courier

  • Speedy and JRS Express
  • JRS Express Courier will only have 2 attempts to deliver your order, failure to receive order will have extra charges and will be shouldered by client
  • Please provide an authorization letter if someone will receive the item for you

If there are any issues or unexpected delays with your package, please don't hesitate to contact us at info@raphasgear.com

PAYMENT DETAILS

Payment Methods

  • Paypal/Credit card

      What if I don't have paypal account?

      You can still pay using your credit card. Just choose PAYPAL as payment option and you will be redirected to PayPal page. You can directly put your credit card details, no need to sign up for PayPal account. 

  • Paymongo

Paymongo allows you to pay using your Debit/Credit Card (Visa/Mastercard) and Gcash. 

  • Cash on Pick-up (COP) 

How does Cash-on-Pick-up work?

Instead of having your item delivered at home, office, or meet ups. Payment will be made upon pick up. With this, the buyer is assured that he'll get the products in mint condition.

How do I choose Cash-on-Pick-up?

Choose Cash-on-Pick-up (COP) as payment option during checkout. Then click COMPLETE ORDER. After that, you will receive a confirmation email about your order and the total payment you will have to pay after your item is delivered.

Is Cash-on-Pick-up safe?

We always make sure that your security is prioritized. You will need to sign the form from our head office to acknowledge receipt of item and payment.

Just a few reminders if you choose CASH-ON-PICK-UP

  • Kindly prepare EXACT amount for your order for faster transaction.
  • Please note that all orders are considered sold. NO CHANGE OF MIND. For concerns about the products, kindly email info@raphasgear.com or contact us through Facebook @RaphasGear.

 Contact details

  • Email:info@raphasgear.com
  • Landline: +63 (2) 810 8503
  • Facebook:@RaphasGear
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