How much is the shipping fee?
The shipping fee is free of charge for a minimum purchase of P3,000.
What’s your delivery schedule?
*Delivery timelines are based on Monday - Friday business days
*Shipping may take longer during holidays and bad weather
Kindly allow 3-5 days lead time for the delivery.
How to track my order?
Within Metro Manila (Grab / Lalamove):
- Get the tracking link we sent to your email/message
- Click link to see the progress of the driver
Outside Metro Manila (JRS Express):
- Get the tracking number we sent to your email/message
- Go to JRS Express website
- Input the tracking number we provided at the "Tracking" tab
- Click SEARCH
Do you deliver nationwide?
Yes, we do deliver nationwide. However there are a few areas that are out-of-the-delivery zone. In this case, our courier will charge an additional fee on top of your shipping fee depending on your area.
What to do if I want to return my product?
Kindly contact our customer care first for assessment, then if it is still not working, visit our nearest physical store and have it replaced. Warranty type will solely be based on the discretion of Rapha’s Gear Store depending on the type of unit and based on Rapha’s Gear Warranty Guidelines.
Rapha’s Gear Customer Support Facilities:
Rapha’s Gear Hotline # 8810-85-03 / 09158334008
Rapha’s Gear Email: firstname.lastname@example.org
- Grab, Lalamove and JRS Express
- JRS Express Courier will only have 2 attempts to deliver your order, failure to receive order will have extra charges and will be shouldered by client
- Please provide an authorization letter if someone will receive the item for you
If there are any issues or unexpected delays with your package, please don't hesitate to contact us at email@example.com